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Invest in Your Agents Today, Reap the Rewards for Years with Vacation.com’s Travel Agent Training
Quality employees are paramount to the success of any business, especially a travel agency.
Consumers who wisely choose to purchase travel through your agency instead of from some faceless online source do so for one main reason: personal service.
To provide that personal service, it’s vital to have a talented, well-informed group of frontline agents.
Those agents need to be bastions of information, with full comprehension of all available travel products and the experience to match them to the needs of the client.
Some of your agents may not possess the comprehension or experience to close the sale—either they’re new to the industry or veterans who have not kept up with modern trends—but now they can gain both through Vacation.com’s Travel Agent Training.
Travel Agent Training Transforms Your Agents from Average Joes to Seasoned Pros – Guaranteed!
Travel Agent Training provides in-depth coverage of the fundamental sales, marketing and communication skills agents need to succeed, along with detailed knowledge on the products and destinations your agency sells everyday.
This course achieves phenomenal results through a blended learning approach that provides students with the best from both traditional coursework and e-learning solutions.
Vacation.com is so confident in this educational tool, we are offering a no questions asked, 30-day refund if you are not completely satisfied – a guarantee you simply will not find from other industry learning programs.
Travel Agent Training is Perfect for…
Vacation.com’s Travel Agent Training is a valuable success-building tool for both your current and future agents.
This is the ideal career-enhancement program for:
1) Promising new travel agents – Travel Agent Training helps them understand not only what your agency sells, but also what you should be selling.
2) Proven veteran agents who need to brush up on their basic skills – Travel Agent Training’s comprehensive approach will renew their industry knowledge and reinvigorate their passion for selling.
3) Future employees – Travel Agent Training is a powerful resource for recruiting fresh agents into your sales family.
No longer do you need to seek new employees with industry experience. Travel Agent Training gives you the power to broaden your search for new talent, so you can zero in on enthusiastic candidates who are looking for a new and exciting career path.
Once they join your agency, Travel Agent Training will tutor them in the ways of selling success, saving you from having to waste valuable time training them yourself.
A new employee joined our agency in October of 2007. She did not have any prior experience in the travel industry, yet she had the personality and zest for life that I like to have around our office.
After participating in Web training and attending Vacation.com's 10th Conference, her brain was full of many confusing details about our industry. So I had her enroll in Vacation.com’s new Travel Agent Training program.
After completing the training in a short period of time, she told me, “Now all of those loose pieces of knowledge make sense!”
I am very impressed with how the material in the program is so thorough, yet condensed. It brilliantly bridges the gap between the classroom and the workplace.
Thank you Vacation.com for providing this wonderful tool to our membership.
Toby Nash
Cruise & Travel Masters |
What’s Included in Travel Agent Training?
Students are provided with online access to our unique Advanced Learning Platform. This informative e-tool lets them learn at their own pace, download and print supporting documentation, get answers to workbook questions and take chapter tests.
The online tool is supported with a 444-page textbook and workbook—yours to keep, mark up and save as a handy reference. The book (“Travel Career Development,” 8th ed., P. Gagnon CTC and S. Houser, CTC) has been thoroughly updated to reflect the changing needs of today’s travelers.
Each of the 16 info-packed chapters includes “On the Spot” features: real-life scenarios faced by travel professionals every day. These enlightening extras sharpen your agents’ critical thinking, preparing them to handle any client’s travel dilemma.
Upon completion, agents will receive a Certificate of Completion from Vacation.com, which will look great framed and hung on your agency wall.
No Travel-Selling Stone is Left Unturned
Travel Agent Training is a robust, comprehensive course, covering ever facet of leisure travel selling, including:
Travel and the Travel Professional
The past and the present of the industry, essentials of selling, understanding travelers and their needs, skills needed to build a successful career
Using Technology
GDSs, office software, four major ways agents use the Web, online research and advertising, how agents can beat the internet
Geography and International Travel
Characteristics that shape the appeal of destinations, travel regulations, health and safety, currency and exchange rates, understanding cultural differences
Air Travel
Rules and regulations, international rules of the skies, airline and airport codes, variations on air travel, airfares decoded, selling by identifying needs
Ground Travel
U.S. and European rail transportation, rental cars and services, insurance and waivers, benefits of motorcoaches
Accommodations
Evaluating accommodations, marketing segments, international properties, making a reservation, dealing with policies and problems, role of travel counselors
Cruises
Today’s cruise industry, destinations and ports, life on a cruise ship, matching clients with cruises, benefits and disadvantages
Tours
Types of tours and components, creating and evaluating tours, choosing qualified tour operators, benefits to travel agencies
Marketing
Marketing strategies in a changing industry, how to promote various travel products, taking advantage of distribution channels, surviving and thriving with competitive pricing
Making a Sale
The sales relationship, asking questions and listening to answers, presenting ideas and information, up- and cross-selling, dealing with objections, ensuring customer satisfaction, benefits of following up
Specialized Sales
Customizing sales and service, selling to groups, seniors and families, identifying the needs of business travelers, meetings and conventions, types of travel insurance
And more, including:
- Improving your communication skills
- The business side of travel agencies
- Building a career in travel
Prove to Your Employees You want them to Succeed
As an agency owner or manager, it’s vital that you take ownership of staff training. Empowering your agents through quality professional development is a serious boon for your agency. Not only does it increase overall sales, but it also:
Improves Retention
Investing in your employees shows your loyalty to their development, one they often repay with years of productive support.
Creates Pride in Profession
Some agents find it dissatisfying to simply input names and codes into a GDS. With Travel Agent Training, they realize what it takes to become a better agent, giving them specific goals to aspire to while highlighting key areas they need to improve in.
Enlightens Younger Agents
Travel Agent Training teaches your Generation X and Y agents that travel can be a dynamic profession that allows them many opportunities to flex their online muscles.
Do What’s Best for Your Agency
There is someone in your office who could benefit greatly from Vacation.com’s Travel Agent Training.
Buy them this course! Encourage them to complete it! Watch their productivity triple!
For a limited time, Vacation.com is offering exclusive pricing for the Travel Agent Training course: just $299 plus shipping and handling!
That’s 40% less than similar industry courses, and it comes with a 30-day refund* if you’re not 100% satisfied!
For more information about the course, contact Geoff Stewart, Manager of Training and Member Development, at gstewart@vacation-corp.com.
If you’re ready to invest in your agents, why wait? Click here to register online!
Your registration will not be completed until you fax in a completed payment form to Vacation.com, which you can find here:
*To receive your refund, all materials must be returned to Vacation.com, and the purchaser/student must have completed the first lesson through the online management tool.
